Frequently Asked Questions

Frequently Asked Questions

1. How do I change my email address or password?
2. If I pay to upgrade, does the other person have to pay also?
3. Should I include accurate personal information in my profile?
4. Do people actually meet on your site? Do they ever get married?
5. When someone sends me a message, where does the message go and how do I respond?
6. How do I edit my profile? How do I hide my profile?
7. How do I sign up?
8. Can I send email addresses or phone numbers through the system?
9. Do you prevent free-level users from sending personal information through the system?
10. When will you contact me through email? How can I ensure the email is not marked as spam?
11. There's something that's not working on the site. What do I do?
12. I love your site. How can I help?
13. I broke the rules. I think my account was suspended. What can I do?
14. What do you do to protect the safety of the members, and how do we protect ourselves appropriately?
15. How can I cancel my profile?
16. What is a verified profile?
17. Do I need to verify my profile?
18. How can I verify my profile?
19. I have a problem with video chat. What can I do?

1. How do I change my email address or password?

   Change Email Address: Click on your name on the upper right. A dropdown will appear, select Edit Profile from the dropdown menu. Change your email address, then scroll down to the bottom of the page to save. 

   Change Password: Click on your name on the upper right. A dropdown will appear, select Change Password from the dropdown menu. Add your new password and click Change Password.

2. If I pay to upgrade, does the other person have to pay also?

   If you pay to upgrade, the other person does NOT have to pay. Only one of you needs to pay.

3. Should I include accurate personal information in my profile?

   Of course, you should include accurate personal information - your age, your religion, your children, etc. But do not include your exact address or your real last name or any contact information anywhere in your public profile. You should only share this information on a one-on-one personal basis once you have established trust with someone.

4. Do people actually meet on your site? Do they ever get married?

   Yes, people meet and communicate on the site daily. There have been many marriages with new relationships starting every day. To see their stories visit our testimonials section.

5. When someone sends me a message, where does the message go and how do I respond?

   To read your messages simply log in to the site, by clicking your “UserName”. On the dropdown menu, you will see “My Messages” or simply click on the “Mail” icon that will direct you to your inbox. If you decide to reply to the message received, just type in the response in the text box below the received email and click “Send Message”. Your message will go straight into the member's onsite Inbox, and we'll let them know it's there by sending them a personal email address.

6. How do I edit my profile? How do I hide my profile?

   To update your profile, click your “User Name” located at the top-right menu panel and select “Edit profile”. You can update here all the basic sign-up information like email address, first name, preferred age range, address, and about yourself. Be sure to always click on the “Save” button at the bottom of the page to save changes.

   Try to put your best foot forward with at least one best photo. The photo is key since most people feel more comfortable writing to members than they can see. You can upload your photo through the “Photo” section on the Username dropdown menu. Choose the file to your best photo and upload it.

   To hide the profile. Go to the "Dashboards" page, scroll down to the "Profile Readiness" section, and click on the "Profile Status" option, it will change from "visible" to "offline".

7. How do I sign up?

   Go to www.christianfilipina.com and start creating a FREE account by answering the questions needed to create your profile. Select gender, choose your preferred age range, birthdate, and name, provide an active email address, create a strong password, tell us something about yourself, add a profile photo and answer the survey to complete the signup.

8. Can I send email addresses or phone numbers through the system?

   Free-level membership entitles you to send basic messages to other members, but it does not entitle you to send personal contact information like email or phone numbers. Either you or your chatmate must upgrade your account, in order for you to send contact information through the system.

9. Do you prevent free-level users from sending personal information through the system?

   Our system allows any free-level members to exchange pre-written messages to test the waters on our site. We encourage our members who are serious to upgrade their membership. Once you upgrade, you can write your own messages and send them to any site members. Even the free level members will be able to receive them and also to compose their own custom messages to the upgraded member by clicking reply.  At least one of you will have to upgrade, but it is not necessary for both to upgrade.  If both members remain free only, they can only exchange pre-written messages.

10. When will you contact me through email? How can I ensure the email is not marked as spam?
    

    We send emails to members when they receive personal messages from other users on the site, or are added to a buddy list, as well as "my matches" emails - but only if you set these options in our system.  To set your preferences to receive email notifications, please log in to your account and go to the page "My Settings" page to set your preferences

    In order to ensure that emails are delivered to your inbox rather than your bulk/spam please do the following:

    • do not mark our messages as spam when they appear in your inbox
    • add our email addresses to your address book:
      • infochristianfilipina.com,
      • paymentschristianfilipina.com
      • notificationschristianfilipina.com
      • adminchristianfilipina.com
    • if you do find one of our messages in your spam box, please mark it as "not spam" so that your email program will learn to put it into your inbox.
    • if your email provider (yahoo, hotmail, etc) continues to have problems delivering the email to your box, please contact your email provider directly and inform them about the problem.
11. There's something that's not working on the site. What do I do?

    Please let us know as soon as possible with the Feedback Form. Include as much information as possible (for instance, your location, your browser name and version if you know it - and when you first noticed the problem).  Every page of the site also has a link near the bottom to report a problem.  If you notice anything amiss, please report it so we can fix it.

12. I love your site. How can I help?

    We would very much appreciate your help spreading the word about our site.  Here are some ideas how to help:

    • Do you have active social accounts like Facebook & Instagram? You can help your friends find out more about us and even find true love through our site by sharing the link: https://www.christianfilipina.com. Join our growing online community as well by following @christian_filipina on Instagram & liking our Facebook Page Christian Filipina.
    • Don't forget to add Christian Filipina to your Bookmarks / Favorites menu. You can even set it as your home page!
    • Do you have your own website? We'd appreciate it if you would link to our site so that others can find our site.  You can write your own HTML link code if you know how, or you could use this code:

      <a href="https://www.christianfilipina.com">Christian Filipina  </a> 
      			

13. I broke the rules. I think my account was suspended. What can I do?

    Please call us at 800-578-1469 or reach out to us at [email protected] for any questions or concerns.

14. What do you do to protect the safety of the members, and how do we protect ourselves appropriately?

    We have many written advice articles on these topics, and we encourage you to read them so you’ll be well guided on how Christian Filipina protects and values the safety of our members.
    We are also required by the law, like any online social site to offer the following smart advice:

    • We do not conduct criminal background screenings on our members.
    • Anyone who is able to commit identity theft can also falsify a dating profile.
    • There is no substitute for acting with caution when communicating with any stranger who wants to meet you.
    • Never include your last name, e-mail address, home address, phone number, place of work, or any other identifying information in your internet profile or initial e-mail messages. stop communicating with anyone who pressures you for personal or financial information or attempts in any way to trick you into revealing it. 
    • If you choose to have a face-to-face meeting with another member, always tell someone in your family or a friend where you are going and when you will return. Never agree to be picked up at your home. Always provide your own transportation to and from your date and meet in a public place with many people around.
15. How can I cancel my profile?

    To cancel your profile, please call us at 800 578 1469 or visit the Cancellation Page

16. What is a verified profile?

    A verified profile is a certification that the name indicated in a member’s profile has been verified by the member’s submission of a government-issued ID to Christian Filipina staff.
    
    There are 3 levels of verification:

    1. Verification of Profile Information
    2. Verification of Identity Uniqueness
    3. Verification of Affiliation to Church
17. Do I need to verify my profile?

    Verifying your profile is optional, but we recommend that you choose to verify your profile. Verifying your profile shows that you are more sincere in searching for friends and the one you love. Since a verified profile proves that you are who you say you are, other members will be more comfortable corresponding with you.

18. How can I verify my profile?

    To verify your profile and increase your verification level, you must meet the requirements and submit appropriate documentation. To submit this documentation, use our Feedback form and attach the images of each ID with separate form submissions, or email them to us.
    
    These are the requirements to qualify for verification:
    a. Must have a complete profile
    b. Must register with a valid email address.
    c. Must have at least 2 uploaded photos
    
    These are the appropriate documentations:

    • LEVEL 1: Valid ID (primary or secondary)

      This ID must contain:

      • -Name
      • -Location/Address
      • -Recent Photo
      • -Birthday
      • -Gender
    • LEVEL 2: Valid ID and verified SSS# (social security number) from your country of citizenship
    • LEVEL3: Valid ID, verified SSS# , and letter from pastor acknowledging membership in church
    
    **Your documents will be used exclusively for profile verification purposes and won’t be shared with any other members or any third party.

     

19. I have a problem with video chat. What can I do?

    If you are having a problem with video chat, it could be either on your end or on the other end (the computer or device of the person you want to talk to).

    
    
    • Here are some things you can check on your end if you have a computer:
    • Make sure you have to have a minimum speed of 512Kbps to use video chat. Check your speed here: www.speedtest.net
    • Check your microphone if it's properly connected and functioning. You can test your microphone here: https://www.onlinemictest.com/
    • Check your camera if it's properly connected and functioning. You can test your camera here: https://www.onlinemictest.com/webcam-test
    • Check your Internet settings and Firewall. There might be a setting that is blocking your connection.
    
    

    If you have a mobile device like an iPhone, iPad, or Android phone/tablet, then you can only use video chat by downloading the Christian Filipina App for your device. Download the Apple iOS App here or the Android app here.